Terms & Conditions Expat Care Package
Effective date: December 2024
Welcome to Ibanista Ltd! These Terms & Conditions govern the use of our Expat Care Package services. By engaging in our services, you agree to these Terms & Conditions in full.
Our service
1.1 Ibanista Ltd provides support for foreigners relocating to France by assisting with:
- Assistance opening a French bank account
- Setting up utility accounts in France
- Setting up internet services
1.2 The service involves liaising with relevant providers on your behalf and guiding you through the required processes.
Payment and refund policy
2.1 The full service fee must be paid upfront before work commences.
2.2 If Ibanista Ltd is unsuccessful in opening a bank account or setting up utilities or internet services, 50% of the service fee will be refunded, with the remaining 50% retained to cover the time and effort invested.
2.3 No refund will be issues if the client:
- fails to respond to emails or communication from Ibanista Ltd.
- Does not provide the requested documents or information necessary for completing the service.
Client obligations
3.1 Clients must provide accurate and complete information, including all requested documents.
3.2 Clients are responsible for responding promptly to Ibanista Ltd’s communications to ensure smooth and timely processing.
3.3 Clients must notify Ibanista Ltd immediately of any changes in circumstances that may affect the services.
Limitations of liability
4.1 While Ibanista Ltd will make reasonable efforts to complete the services successfully, no guarantee can be made regarding the final outcome due to factors beyond our control.
4.2 Ibanista Ltd is not responsible for fee increases made by banks, utility and internet providers after the contract has been signed.
Termination of service
5.1 If the client decides to terminate the service after payment is made, no refund will be issued.
5.2 Ibanista Ltd may terminate the service if the client fails to comply with their obligations under these terms and conditions.
Confidentiality
6.1 All personal information and documents provided by the client will be treated as confidential and used solely for the purposes of delivering the agreed services.
Contact information
For question or concerns about these terms and conditions, please contact us at: [email protected]